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BackBison.com

Operations and logistics · Example case

Replies to customers about the status of their order

«Half the morning goes on answering where an order is.»

  • E-mail
  • ERP
  • Web portals

For: distribution, manufacturing

How it works

Goes in

E-mails from customers asking about an order or a delivery.

BackBison.com does it

  1. 1Finds which order the customer is asking about.
  2. 2Checks the status in the ERP and the tracking on the carrier's website.
  3. 3Prepares the reply with the expected date and the tracking number.
  4. 4Alerts the team to the delays that need action.

You get

Customers informed about their order

Informed customers and a team that deals with the orders that have problems.

AI: AI understands the question and writes the reply. The data comes from the ERP and from the carrier.

You decide: Reviews the sensitive replies, such as delays or complaints.

I want this in my company

Drafts first

At the start, all replies stay as drafts so that your team can review them. When you trust it, the simple ones go out on their own and the team still sees the rest.

Example case: it describes a type of work, not a specific company.

Related use cases

Sales and customersOrders from e-mail into the ERP, no keyingSee the case Operations and logisticsNo complaint forgottenSee the case

We start with one use case. First result in weeks.

Tell us which task takes the most hours in your office. An engineer will reply with a first idea of how to automate it.

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The bison, arms crossed and smiling: leave it to him.