Operations and logistics · Example case
Quality incidents and complaints, classified and with their history
«Complaints come in from everywhere. Nobody knows how many are open or which ones keep coming back.»
- ERP
- Documents and PDF
For: manufacturing, distribution
How it works
Goes in
Customer complaints by e-mail, with photos, and the ones the team records.
BackBison.com does it
- 1Records each complaint in one single place.
- 2Links it to the order, the batch and the customer in the ERP.
- 3Classifies it by type of defect and severity, and looks for similar cases.
- 4Assigns it to the person in charge and watches the deadline.
You get
No complaint forgotten
One single list of incidents, none forgotten, and the problems that repeat in plain view.
AI: AI reads the complaint, proposes the type of defect and finds similar cases.
You decide: Confirms the classification and decides the reply to the customer.
From fighting fires to seeing patterns
With all incidents in one place you see what you could not see before: the supplier that fails, the product that comes back, the customer who always complains about the same thing.
Example case: it describes a type of work, not a specific company.
