Customer service · Example case
Customer e-mails sorted and with a draft reply
«The customer inbox fills up and replies take days.»
- ERP
- Documents and PDF
For: any sector
Updated on
How it works
Goes in
The e-mails that reach the customer inbox, with questions, orders, complaints or returns.
BackBison.com does it
- 1Reads each e-mail and understands what the customer asks.
- 2Sorts it by type and urgency, and assigns it to the right person.
- 3Looks for the answer in your ERP and in your documents.
- 4Leaves the reply as a draft, with the data it used.
- 5Flags what is urgent and the customers who have been waiting for a while.
You get
Every customer e-mail, with its reply
An inbox up to date, the same answer for every customer and time for the hard cases.
AI: AI understands the e-mail and writes the draft. It only uses your data and your documents.
You decide: Reviews and sends the replies. Complaints and sensitive cases always stay with your team.
Your tone, your rules
Replies follow your templates and the way you talk to your customers. The corrections of your team serve as examples for the next drafts.
Frequently asked questions
Do the replies go out on their own?
Not at the start. Everything stays as a draft. When you trust it, simple questions can go out on their own and your team still sees the rest.
Example case: it describes a type of work, not a specific company.
