Customer service · Example case
A chatbot on your website that answers with your company's data
«People write to us through the website after hours and, by the time we reply, the customer is gone.»
- Public websites
- ERP
- Documents and PDF
For: any sector
Updated on
How it works
Goes in
The questions of customers and visitors in the chat on your website.
BackBison.com does it
- 1Answers questions about products, lead times and terms with your documents.
- 2Checks the status of an order in the ERP, after checking who the customer is.
- 3Collects the details of whoever asks for a quote and passes them to sales.
- 4Passes to a person what it does not know or what is sensitive, with the whole conversation.
- 5Keeps every conversation so that your team can review it.
You get
A chatbot that knows your business
Customers served at any time and contacts that reach sales with what they ask for.
AI: AI understands the question and writes the answer. It only uses your documents and the data of the ERP.
You decide: Handles what the chatbot passes on and decides which topics it can answer alone.
A connected chatbot, not a standalone one
A chatbot that only repeats your website helps little. This one checks your ERP and your documents, and knows when to pass the conversation to a person.
Frequently asked questions
Does it make up answers?
It only answers with what is in your documents and your ERP. If it does not find it, it says so and passes the question to your team.
Can it show the data of another customer?
No. Before it gives order data it checks who the customer is, and it only shows them their own.
Example case: it describes a type of work, not a specific company.
